We recommend browsing our website to understand our updated policies, restricted territories, rewards points program, referral programs, and new account registrations and authorization procedures. The most efficient way to contact us on any customer service issues or inquiries is to click on "Get in Touch" under Contact Us: https://chemlogix.ca/get-in-touch. For verified members please include your transaction ID, tracking #, and any details on your inquiry, with your registered email. You will be contacted by our customer service team within 1-business day. Most of your answers are in our posted policies, our terms & conditions, our NEWS section, and our FAQ.
We strongly advise you to make sure that you provide us a correct shipping address, zip code, email, and contact #. If there is a suite or apartment, please indicate "Suite #" or "APT #" and clarify the address as a street, road, avenue, etc. Incorrect shipping address and contact info will delay the processing time and delivery time too! In fact, any customer's error for not providing the correct shipping address and contact # will have to pay the reshipping cost plus an admin fee (up to $10 on top of reshipping cost) to reprocess your returned to sender shipment! Your time and money are valuable so let us get your order delivered on the first attempt.