AUTUMN & WINTER NEWS

Dear Valued Researchers,

The year 2020 has seen its fair share of major historic events worldwide, especially with COVID-19. Life as we know it has come to a grinding halt since the coronavirus pandemic has left countries struggling to respond to the rapidly spreading virus. 
This pandemic event has prompted schools to shut down, employees to work remotely, and companies with frontline workers such as shipping/delivery companies to implement new shipping policies and procedures which has affected our own shipping and reshipping policy especially in the USA.

It really does not feel like a moment to see the glass as half full or make lemonade out of lemons.

 We will continue to provide quality service and products in this unique industry with respect to our current policies and procedures. On that note, we are ready to gear up for a strong and positive 2021, so please continue to read this important newsletter carefully on how to get more from our team and save more $$ from our promotions and Reward Points Program!

                                                  TIPS
 We recommend browsing our website to understand our updated policies, restricted territories, rewards points program, referral programs, and new account registrations and authorization procedures. The most efficient way to contact us on any customer service issues or inquiries is to click on "Get in Touch" under Contact Us: https://chemlogix.ca/get-in-touch. For verified members please include your transaction ID, tracking #, and any details on your inquiry, with your registered email.  You will be contacted by our customer service team within 1-business day.  Most of your answers are in our posted policies, our terms & conditions, our NEWS section, and our FAQ.
 

We strongly advise you to make sure that you provide us a correct shipping address, zip code, email, and contact #.  If there is a suite or apartment, please indicate "Suite #" or "APT #" and clarify the address as a street, road, avenue, etc. Incorrect shipping address and contact info will delay the processing time and delivery time too! In fact, any customer's error for not providing the correct shipping address and contact # will have to pay the reshipping cost plus an admin fee (up to $10 on top of reshipping cost) to reprocess your returned to sender shipment! Your time and money are valuable so let us get your order delivered on the first attempt.

 Reward Points Program
 
A lot of our valuable clients are taking full advantage of our loyalty rewards points program which is very simple and straightforward.  We recommend you to understand this awesome program. Click here for more details: https://chemlogix.ca/reward-points-program. 

You can find out your reward points balance by clicking Dashboard when you log into your member's account.  When you are on the checkout page you can also see your Reward Points balance and you can use it when your Reward Points balance is 10pts or more.  On the checkout page, after you update your cart with the appropriate promo or voucher code, you can then click on the "Redeem points" field, choose how many Reward Points you want to redeem, and then click on the "Update Cart" just like you would do to use on any valid Promo or Voucher Code. A quick reminder to always choose your shipping option first before you put any order comments otherwise your order comments/instructions won't save.

When you are more familiar with our awesome Reward  Points Program, you would truly appreciate our current AUTUMN RESEARCH SALE where you earn double the Reward Points!

Click on the link to save and earn more reward points: https://chemlogix.ca/autumn-research-discount-promo-and-earn-double-reward-points

On that note here is a sneak peek at our WINTER SALE.  Yes that's right all your unused reward points you earn from the Autumn Sale will give you a nice Holiday gift from us (rules and conditions apply). We recommend you take advantage of our AUTUMN DOUBLE REWARD POINTS SALE, SAVE 8%, and get REWARDED even more in our Winter sale!

Thank you for your continued support.                                              

Chemlogix.ca's Support & Management Team                                                                October  27th, 2020