Shipping Details and Policy Updates

 We are happy to announce the following shipping options and policy updates.

 PLEASE READ: The stated delivery time frame does not include order processing time , TSCA completion, stats holidays and weekends. 

 All our tracked shipping options have a guarantee shipping with a one time RE-SHIP up to a max of $250CAD if your shipment is officially seized by customs and the tracked shipment is thoroughly investigated. We strongly advise you to make sure that you provide us a correct shipping address/zip code/email/contact#. Also clarify to us if there is a suite or apartment, please indicate "Suite#" or "APT#" and clarify address as street, road, avenue and etc.

Any request for no signature can be available but it will void our Reshipping Policy. Please note that our stated standard delivery timeframe is based on after your order has been completely paid, processed, dropped off to shipping carrier and scanned into their system. 

USA Shipping Address ONLY:    

 Xpresspost - USA: For our USA clients, projected delivery time of 2-4 business days - remote locations/addresses may be slightly longer. Price is calculated at checkout based on your shipping address and zip code. Estimated rate is $12-$41CAD. Most of our clients only use this option if they have PO Box or Flex Delivery in this case Please advise us if you want no signature. Keep in mind no signature will void our reshipping policy.

FedEx International Priority – USA: This option is only available with our client’s full cooperation. In other words, FedEx and Chemlogix requires our clients to download either a TSCA consignee form (if you choose this, its required to be completed and signed for each order) or our clients can complete and sign a TSCA blanket form which can be used for future orders with respect to the list of research chemicals the client completed.

Please click on or copy and paste link https://www.fedex.com/gtm/pdf/USS002.pdf to review the two form(s).

The TSCA certification form is for each single use.

The TSCA blanket form is used for today’s order and any orders in the future orders and needs to be completed and signed every calendar year.

Regular Mail – No one-time reshipping offered.  Discreet shipping. On normal delivery times are between 4-8 business days for Canadian orders and 5-12 business days US orders. 

Canadian Shipping Address ONLY:

Purolator: Usually next business day for our Canadian clients. Flat rate of $29.95.Remote shipping address may be longer. Signature required. Can not ship to PO box or Flex Delivery locations. 

FedEx Standard Overnight: Next business day delivery for our Canadian clients: estimated rate of $20-$65. Remote shipping address may be longer. Signature required. Can not ship to PO box or Flex Delivery locations.

Xpresspost- Canada: For our Canadian clients, projected delivery time in 2-4 Business days - remote shipping address may be longer. Price is calculated at check out. based on your shipping address and postal code. Estimate rate is $10-$39CAD. Most of our clients only use this option if they have PO Box or Flex Delivery in this case Please advise it is defaulted as “Card for Pick Up”. You can request for no signature but it will void our one time reshipping policy.

Regular Mail – No one-time reshipping offered.  Discreet shipping. On normal delivery times are between 4-8 business days for Canadian orders and 5-12 business days US orders. 

Int'l Shipping Address outside North America ONLY: 

 List of countries we can ship (some products restriction pending legal restrictions on selected countries)

Mexico, Germany, Poland, Portugal, Spain and France.

 Coming soon. Netherlands and Denmark (pending on our legal research)

An automated email with your tracking number will be mailed to you when after the shipping label is generated but it may take a few hours before it is active.

Xpresspost Tracked Shipping: For our int'l clients, projected delivery time in 3-8 business days- remote shipping address may be slightly longer.

FedEx Int’l Tracked Shipping: We plan to offer FedEx to all our international clients outside North America.

Regular Mail - While we do provide a non-tracked shipping option which is regular mail by Canada Post, we highly encourage you to pay for tracked shipping. Int’l regular mail projected delivery time may take up to 8-21 business days. No one-time reshipping offered.

By choosing regular mail, both us and yourself can't track the shipment so that mean it will void our re-shipping policy.  Delivery times are between 4-8 business days for Canadian orders and 5-12 business days US orders, and 8-21 business days for International orders outside North America. 

 

Option 

Pros 

Cons 

Tracked Shipping

(FedEx & Xpresspost)

 

1) Tracked 

2) Fastest delivery (if not stopped at US Customs) 

3) We offer 1 reship with  a max  retail value  up to $250 CAD. This is a one time reship once its confirmed by custom official order seizure letter. Please read our Reship Policy and Procedures

1) Customer agrees to wait for the US Customs process to complete (however long it takes)  Average wait is 3-6months. So far FedEx has been a big success.

Regular Mail 

1) Discreet envelope 

1) Not tracked 

2) Slower delivery 

3) Will not reship (if stopped by US Customs, or lost in delivery) 

 

Completed orders with confirmed full payment status updated before 1:30 PM PST will be shipped on the same business day.  Orders that are placed and paid in full after this cut-off time will be shipped the following business day.