FAQ

Is there a phone number I can call for customer service?

You can reach us at 1-888-856-4491 (1-888-8LOGIX1).  Our office hours are 9 am to 4 pm PST, Monday to Friday, excluding Canadian holidays. We recommend you log in your account and open a ticket through HELP.  It is the most efficient way of resolving customer service matters.  Please include your order information / ID, with your email.  You will be contacted by our customer service team within 1 business day.

Why can't I place my order and how do I get my Account Authorized? 

ONLY Authorized Accounts can complete the checkout process.  To get your account authorized, you will need to:

  1. Register an account on our site
  2. Email support@chemlogix.ca:
    1. a VALID, UNEDITED government photo ID (for proof of age)
    2. a brief description of your research

We cannot sell any chemicals for human or animal consumption. Once your account is authorized, you will be able to complete your check out.

What methods of payments can I use?

We use Coinpayments.net a cryptocurrency payment processor which accepts BTC, BTC Cash, ETH and LTC. 

Canadian clients can use cryptocurrency or E-Interact transfer.

International clients can use cryptocurrency or US bank transfer (Bankwire).

For more information, see our payment section: Payment

When will my order be shipped?

If your order is placed and paid in full before 1:30pm PST, it will be processedor shipping the same day.

If your order is placed and paid in full before 1:30 pm PST, it will be processed (processing time may include you to fill out proper documents for select shipping option such as USA FedEx) and once we complete the shipping label, your parcel will be dropped off to the appropriate shipping carrier the same day

 

Does ChemLogix.ca offer promotions?

Yes, we periodically have sales. You can find our current promotions in the "News" section of our website. 

 

Do we offer a discounted price for larger orders than listed on our site?

In most cases we do, if the order is more than $1,000 CAD or more.  Please send inquiries to support@chemlogix.ca or create a "Prioritized" ticket through HELP (if you already have an account).

If you make an error while ordering.

The most efficient way to change your order is to:

  1. Log into your account
  2. Click “My Orders” (on the bottom of any web page)
  3. Choose “Cancel Order” 
  4. Create a new order

Using the Help Desk

If you have any questions, create a ticket, so our team can assist you better. https://chemlogix.ca/help

Referral Program

When you refer a friend, you will receive a $30 CAD in store credit (after your friend makes his / her first purchase).  Your friend will also save 15% off the first order.  For more information, please see:  Referral Program

What is the company refund policy? 

Currently, we do not offer refunds.  We do offer a re-shipping and store credit, on a case by case basis.  For any order shipped by regular mail, we do not offer reshipping or store credit.  For more information, please see:  Refund Policy

How do I stay updated with the company? 

Subscribe to our Newsletter and/or you can read our NEWS posted on our homepage.

Do you use Western Union? 

We used to use Western Union, but they are not very reliable for our industry. We only use Transferwise.com or you can go directly to you bank and make a USD bank transfer to our Borderless USD bank account.  For more information, please see:  Payment Method

Do you deliver to PO Boxes? 

Yes, only by regular mail or Xpresspost.

Note: FedEx and Purolator will NOT delivery to PO Boxes 

What is the best shipping options? 

We highly recommend to have tracked shipping.

       1. Canada:  Xpresspost or Purolator

       2. USA:  Xpresspost

       3. International:  Xpresspost

       4. Regular mail is a non-tracked but very discreet shipping option available for all Canadian, US and international orders. Keep in mind that at this will void our regship policy. 

In most cases, with tracked shipping, we can offer re-shipping/store credit; but NOT with regular letter mail.  For more information, please see:  Reshipping Policy

For a limited time, we offer FREE tracked shipping with any order $240CAD (before taxes and shipping) for our USA and Canadian clients.  For our International clients we offer we offer FREE tracked shipping with any order $300CAD (before taxes and shipping)  For more information, please see:  Payment Method

What countries do we ship to?

Canada
Denmark
France
Germany
Mexico
Netherland
Poland
Portugal
Spain
United States 


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