Our Reshipping Policy is ONLY applicable when your ORIGINAL ORDER was shipped by TRACKED SHIPPING, NOT BY REGULAR MAIL.

Our policy is a one- time complimentary reship (up to $250 to cover the cost of products, NOT the reshipping cost), when whichever comes first: 

1) A letter from US Customs stating confiscation / seizure 

2) Eight weeks passed, and you have not received your order.  The 8 weeks starts on the date your order was processed, NOT THE DATE your order was placed.

For example, you placed an order on Thursday January 3rd at 10am.  You paid on Monday January 7th at 2pm.  We processed your order on Tuesday January 8th & dropped it off to your mailing courier by Tuesday afternoon.  The 8 weeks starts on Tuesday January 8th. 

Your shipping options are:  Xpresspost or Regular mail. 

1) Xpresspost costs $30, is tracked, but if it is seized by US Customs, we will NOT offer a 2nd complimentary reshipment.  By choosing Xpresspost, you acknowledge that your order may be inspected by US Customs.  You agree to allow US Customs to complete their process (which may take 3 - 6 months).  

2) Regular mail is free, in a discreet envelope, but not tracked, so if it is not delivered / lost, we will NOT offer a 2nd complimentary reshipment. 

 

Prior to the reship, you will receive an email “Reshipment Notification - ACTION REQUIRED” with instructions.


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