ATTENTION ALL NEW ACCOUNT REGISTRATIONS. Please double-check your junk mail/spam folder. We recommend you white list our emails. There are procedures and a series of emails that you need to confirm before your account can be completely verified!
Is there a phone number I can call for customer service?
You can reach us at 1-888-856-4491 (1-888-8LOGIX1). Our office hours are 7am to 2pm PST, Monday to Friday, excluding Canadian holidays. We recommend you contact us by clicking this link https://chemlogix.ca/get-in-touch. It is the most efficient way of resolving customer service matters. Please include your transaction ID, tracking # and any details on your inquiry, with your registered email. You will be contacted by our customer service team within one business day.
Why can't I change my personal information, or shipping address?
Changing profile information has been DISABLED… This is our revised policy, to prevent mail fraud/abuse/potential liability issues.
To change your billing/shipping address/account info you must email firstname.lastname@example.org a copy of any bill statement (utility, phone bill) with your name & new address on it
Why can't I place my order and how do I get my Account Authorized?
We cannot sell any chemicals for human or animal consumption as stated in our terms conditions. Once your account is authorized, you will be able to log into your newly authorized account and check out your shopping cart.
What methods of payment can I use?
All orders can be paid with cryptocurrency which we will process manually. We accept Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), and Bitcoin Cash (BCH). Please advise us what cryptocurrency you want to pay, in the order comment. We will email you from email@example.com with your assigned crypto address so safeguard it.
International, the USA and Canadian research clients can use only Cryptocurrency (very secure, very low transaction fee, and very fast/efficient)
For more information, see our payment section:
When will my order be shipped?
If we complete all of the following before 1pm PST, then your order will be shipped that day:
confirm we have received your full payment,
ensure no order errors: name / address / product,
pack your order,
hand your order to a different department that double-checks the order contents are correct before we ship it out.
For example: you pay on Monday at 12:45 pm PST, but we do NOT confirm your payment until after 1pm (on Monday), it will be shipped on the next business day, in this case, it will Tuesday afternoon.
Does ChemLogix.ca offer promotions?
Yes, we periodically have sales. You can find our current promotions in the "News" section of our website or you contact us via email firstname.lastname@example.org or https://chemlogix.ca/get-in-touch
Bulk order & pricing for larger quantities NOT listed on our site?
In most cases we do, if the order is more than $1,000 CAD or more depends on the product(s). Please email with the subject title: Bulk Order Inquiry to email@example.com
How do I cancel an order after mistakenly checking out?
Find your Invoice # & email firstname.lastname@example.org your invoice # you want to cancel. We will only cancel the order if there was no payment received or if we haven't processed the order for shipment.
To find your invoice #:
check your email. The invoice is emailed to you, or
while logged in, click "My Account", "Billing" to view your invoices
With the new website, we will implement a new referral program that will be compatible with the website's platform. Stay tuned. Click on the following link for more details: https://chemlogix.ca/referral-program
What is the company's refund policy?
Currently, we do not offer refunds. We do offer re-shipping (if it was Tracked shipped within Canada ONLY), on a case by case basis. For any order shipped by regular mail, we do not offer reshipping or store credit. For more information, please see:https://chemlogix.ca/re-shipping-&-store-credit-policy
For a limited time, we offer FREE tracked shipping with any order $240 (before taxes and shipping) for our USA and Canadian clients. For our International clients we offer FREE tracked shipping with any order $300 (before taxes and shipping) For more information, please see: https://chemlogix.ca/payment-method
What countries do we ship to?
*All the listed countries below will have regional/state restrictions and product restrictions