Is there a phone number I can call for customer service?
You can reach us at 1-888-856-4491 (1-888-8LOGIX1). Our office hours are 7am to 3pm PST, Monday to Friday, excluding Canadian holidays. We recommend you log in your account and open a ticket through HELP. It is the most efficient way of resolving customer service matters. Please include your order information / ID, with your email. You will be contacted by our customer service team within 1 business day.
Why can't I place my order and how do I get my Account Authorized?
ONLY Authorized Accounts can complete the checkout process. To get your account authorized, you will need to Register.
We cannot sell any chemicals for human or animal consumption. Once your account is authorized, you will be able to complete your check out.
What methods of payments can I use?
We use Coinpayments.net a cryptocurrency payment processor which accepts BTC, BTC Cash, ETH and LTC.
Canadian clients can use cryptocurrency or E-Interact transfer.
International and USA clients can use only Cryptocurrency (cheapest & fastest)
For more information, see our payment section: Payment
When will my order be shipped?
If all of the following are met before 1pm PST, then your order will be shipped that day:
your order has been paid in full,
we confirm the correct amount has been paid,
we verify there are no errors / discrepancies with the shipping address.
For example: you pay on Monday at 12:45 pm PST, but we do NOT confirm your payment until after 1pm (on Monday), it will be shipped on Tuesday afternoon.
Does ChemLogix.ca offer promotions?
Yes, we periodically have sales. You can find our current promotions in the "News" section of our website.
Bulk order & pricing for larger quantities NOT listed on our site?
In most cases we do, if the order is more than $1,000 CAD or more. Please send inquiries to firstname.lastname@example.org or create a "Prioritized" ticket through HELP.
How do I cancel an order after checking out.
Find your Invoice # (9 numbers) & email email@example.com your invoice # you want to cancel.
To find your invoice #:
Using the Help Desk
If you have any questions, create a ticket, so our team can assist you better. https://chemlogix.ca/help
With the new website we will implement a new referral program that will be compatible with the website's platform. Stay tune.
What is the company refund policy?
Currently, we do not offer refunds. We do offer a re-shipping and store credit, on a case by case basis. For any order shipped by regular mail, we do not offer reshipping or store credit. For more information, please see: Refund Policy
How do I stay updated with the company?
Subscribe to our Newsletter and/or you can read our NEWS posted on our homepage.
Do you deliver to PO Boxes?
Yes, only by regular mail or Xpresspost.
Note: FedEx and Purolator will NOT delivery to PO Boxes
What is the best shipping options?
We highly recommend to have tracked shipping.
1. Canada: Xpresspost or Purolator
2. USA: Xpresspost
3. International: Xpresspost
4. Regular mail is a non-tracked but very discreet shipping option available for all Canadian, US and international orders. Keep in mind that at this will void our reshipping policy.
In most cases, with tracked shipping, we can offer re-shipping/store credit; but NOT with regular letter mail. For more information, please see: Reshipping Policy
For a limited time, we offer FREE tracked shipping with any order $240 (before taxes and shipping) for our USA and Canadian clients. For our International clients we offer we offer FREE tracked shipping with any order $300 (before taxes and shipping) For more information, please see: Payment Method
What countries do we ship to?
*All the listed countries below will have regional/state restrictions and product restrictions