SHIPPING POLICY - updated Sept 27th, 2019  

NOTE: We must confirm the correct amount has been paid before we will ship your order.  So if you pay just before the cut off time of 1pm PST, and  if we do NOT confirm your payment until after 1pm, it WILL be shipped the next business day.  For example: you pay on Monday at 12:45 pm PST, but we do NOT confirm your payment until after 1pm (on Monday), it will be shipped on Tuesday afternoon.

PLEASE READ CAREFULLY: The stated delivery time frame does NOT include order processing time, statutory holidays and weekends.  

The stated delivery time starts AFTER: 

  1. your order has been paid in full,  

  2. we confirm the correct amount has been paid,

  3. we verify there are no errors / discrepancies with the shipping address

  4. we drop off your order to the shipping carrier and it's scanned into their system.  

For example, you placed an order on Thursday January 3rd at 10am.  You paid on Monday January 7th at 2pm.  We processed your order on Tuesday January 8th & dropped it off to your mailing courier by Tuesday afternoon.  The estimated delivery time starts on Tuesday January 8th.  

We strongly advise you to make sure that you provide us a correct shipping address, zip code, email, and contact #.  If there is a suite or apartment, please indicate "Suite #" or "APT #" and clarify the address as a street, road, avenue etc. Incorrect info will delay the process time and delivery time too!

Any request for no signature can be available but it will void our Reshipping Policy.  

All our tracked shipping options have a guaranteed shipping with a one-time RE-SHIP up to a maximum of $250 CAD after your tracked shipment is thoroughly investigated and officially seized by US Customs.Please check out this link on our reshipping policy https://chemlogix.ca/re-shipping-&-store-credit-policy

When the shipping label is generated, you will receive an automated email containing your tracking number, but it may take a few hours before it is active. 

Canadian Shipping Address: 

Any order greater than $240 after discounts or reward pts and before applicable taxes & shipping cost qualifies for free tracked shipping

 Xpresspost:  Estimated delivery time is 2-4 Business days; remote locations/addresses may be longer. Price is calculated at check out. based on your shipping address and postal code. Estimated rate is $10-$42 CAD. Most of our clients only use this option if they have PO Box or Flex Delivery.  Be advised it is defaulted as Signature required . You can request for “no signature” or "Card for pick up" but it will void our one-time re-shipping policy.  

FedEx Standard Overnight: Price is calculated at check out, based on your shipping address and postal code. Estimated rate is $10-$62 CAD. Next business tracked delivery.  Remote shipping address may take longer. Signature is required. Note you can also choose FedEx standard economy which is 2 business days tracked delivery and rate will be vary based on postal code. You can request no signature. If you have PO box, FedEx will not deliver to PO Box addresses.

Regular Mail:  No one-time reshipping offered.  Discreet shipping. Estimated delivery times, under normal circumstances (excluding holidays, strikes, weather related issues) are between 4-8 business days. 

USA Shipping Address:     

Any order greater than $240 after discounts or reward pts and before applicable taxes & shipping cost qualifies for free tracked shipping. 

By choosing ANY OF THE TRACKED SHIPPING METHOD TO USA, you acknowledge that your order may be inspected by US Customs.  You agree to allow US Customs to complete their process (which may take 3 - 6 months). Once we have proof of a seized shipment (a "Seizure Letter" from US Custom), then we can offer you a one-time reshipment up to a retail value of $250. 

Xpresspost (recommended):  Estimated delivery time is 2-4 business days; remote locations/addresses may be slightly longer.  Price is calculated at checkout based on your shipping address and zip code. Estimated rate is $30CAD Flat rate. Most of our clients only use this option if they have PO Box or Flex Delivery in this case, please advise us if you want “no signature”. Keep in mind “no signature” will void our reshipping policy.  After the shipping label has been created, you will receive an email with the tracking #.

Regular Mail: No one-time reshipping offered.  Discreet shipping. Estimated delivery times, under normal circumstances (excluding holidays, strikes, weather related issues) are between 5-12 business days  

International Shipping Address Outside USA & Canada: 

 List of countries we can ship to (some products restriction pending legal restrictions on selected countries): 

Mexico, Germany, Poland, Portugal, Spain and France. 

Coming soon:  Netherlands and Denmark (pending on our legal research) 

Xpresspost (recommended): Estimated delivery time 3-8 business days. Estimated Rate is $60-90CAD  Remote shipping addresses may be slightly longer. 

FedEx Int'l Priority:  Usually 2-4 business day tracked delivery. Estimated rate is $60-90CAD. The rate will be calculated base on your shipping address. Currently not available yet.

Registered Mail: Tracked regular mail. $30. Estimated delivery time 5-10 business days, under normal circumstances (excluding holidays, strikes, weather related issues).

Regular Mail:  No one-time reshipping offered.  Discreet shipping. Estimated delivery times, under normal circumstances (excluding holidays, strikes, weather related issues) are between 8-21 business days.